Sutory · Account Deletion
Account and Data Deletion
Effective: 2026-07-31
This page explains how to request deletion of your Tory (Korean app name 토리야) account, published by Sutory, and the data stored with it. You can delete your account inside the app, or request deletion by email even if the app is no longer installed.
1. How to delete your account
In the app (fastest)
- Open the Tory app and sign in.
- Go to Settings → Profile.
- Tap “Delete account” at the bottom of the screen.
- Confirm — the request is processed immediately.
On the web
- Sign in at tory.my with the same account.
- Go to Settings → Account.
- Select “Delete account” and confirm.
By email (works after uninstalling)
Email support@tory.my from the address you signed up with. After verifying your identity we process the request within 3 business days and reply with the result.
2. Deleting some data without deleting your account
You can remove specific data and keep your account.
- Say “forget that conversation” in chat to delete it and the memories built from it.
- Say “forget this topic” to delete by subject.
- Settings → Account → Export data lets you download what is stored before deleting.
3. What is deleted, and what is retained
When you delete your account the following applies. Items that law requires us to keep are stored separately for that period only and are not used to provide the service.
| Data type | Deletion / retention |
|---|---|
| Account details (email, nickname, profile image) | Deactivated immediately, permanently deleted after 30 days |
| Conversations, memory graph, notes, schedules | Deactivated immediately, permanently deleted after 30 days |
| Uploaded photos and files | Deactivated immediately, permanently deleted after 30 days |
| AI-generated images | Automatically deleted 7 days after creation |
| Raw voice audio | Deleted immediately after speech recognition (never stored) |
| Location data | Discarded immediately after generating a response (never stored) |
| Payment records | Kept for 5 years (Korean E-Commerce Act art. 6) |
| Consumer complaint and dispute records | Kept for 3 years (Korean E-Commerce Act art. 6) |
| Access and security logs | Kept for 3 months (Korean Protection of Communications Secrets Act art. 15-2) |
The 30-day grace period exists in case you delete your account by mistake. After it passes, recovery is not possible.
4. Contact
For questions about a deletion request or its outcome, email support@tory.my.